Why should I buy a GrillCraft Grille instead of
one of the other grilles I see on the internet?
Simple! Because GrillCraft Grilles fit not to mention no other grille
company goes to the extreme to manufacture a sport grille with precision
frame as we do, look at the GrillCraft difference! Ask any consumer
or professional shop that has bought or installed one of those so called
mesh grille kits on the internet only to find out what they received
was a piece of mesh with jagged edges not a actual grille. GrillCraft
has earned the reputation for making the highest quality products that
fit. That is why GrillCraft offers a Limited Lifetime Warranty on all
our products!
I do not see an application for my vehicle, is
there another grille kit from another model that will fit?
No, all GrillCraft Grille Kits are designed to fit a specific model.
We never ever recommend trying to fit a different kit to your vehicle.
If you decide to try fitting a kit for your car that is not for your
application, all GrillCraft warranties is VOID
Can you make a “custom” or a “one
off” grille kit for my vehicle?
No. All products we decide to develop are for our worldwide market.
The cost and time involved for us to design develop and manufacture
a complete grille kit is more than you may think.
Why don’t you make a Grille Kit for my
vehicle?
Please understand that as much as we would like to make a kit for every
make and model out there, we simply cannot. When we do our planning
on what new products we are going to make, we take into consideration
a sales forecast based on how many of the models were produced by the
factory, etc.
Will GrillCraft Sponsor me??
Every year GrillCraft sponsors a lot of vehicles, we have a budget to
work within and therefore we only pick the top candidates. Our selection
criteria are as follows:
NEW PRODUCTS WE WANT TO FEATURE
GUARANTEED COVER OR EDITORIAL PROJECTS
INDUSTRY PARTNER PROJECT CARS.
If you think you qualify for any of the
above, send us a complete portfolio. It MUST include good pictures of
your car, a list of modifications applied to it and purpose of future
plans, including all the past and future shows you have competed or
will compete in. Finally, write a formal letter stating who you are,
what you are about, and why you think we should sponsor your car. Mail
it to: GrillCraft Products – Project Vehicle Sponsorship Coordinator,
11651 Prairie Ave., Hawthorne, CA 90250
How long will it take to get my order?
Here is a brief explanation of how long your order may take
so you know what to expect.
If you order from a dealer/distributor, THEY must provide
you with any information regarding your order. They can give you their
estimated delivery date based on their inventory. If they do not have
it in stock, they will need to contact us for a quote on delivery time.
At that point, the information mentioned above will hold true.
Please do not call GrillCraft directly to get delivery
information on parts you ordered from a dealer/distributor. We do not
have all of the necessary information to quote you an accurate answer.
We do not have visibility of their inventory or any other orders they
may have pending.
Do GrillCraft Products come with any warranty?
Yes, LIMITED LIFETIME! GrillCraft warrants all our Grille Kits to be
free from defects in material and/or workmanship under normal use and
exposure to environmental elements. Not covered under warranty is damage
to the material or paint as a result of impact or stress. This is a
conditional warranty. Any product deemed to be defective by GrillCraft
and returned to GrillCraft" will be repaired or replaced at the
sole discretion of GrillCraft. Grillcraft does not assume any financial
responsibility for the actual costs incurred for, the removal and replacement
labor, freight costs--if any, nor for any incidental expenses or consequential
damages that may be incurred. The expressed limit of GrillCraft liability
is for the product replacement {Warranty} is limited by the original
sales price of the product, as evident by the original purchase order
to and the invoice from GrillCraft.
Refunds are given only for defective products. GrillCraft
will determine whether the product is defective upon receipt of the
returned items. All returns must be pre-approved by GrillCraft with
a Return Authorization {RA} number.
What is your return policy?
All returns must be pre-approved by GrillCraft with a Return Authorization
{RA} number. All approved returns will be subject to a 20% restocking
fee. All authorized returns must be shipped within 10 days of issuance
of the RA number, and must include a copy of the original invoice or
packing slip. All returns should be insured for the full amount by the
shipper. All authorized returns must be carefully packed in the original
carton when possible. Any additional damage during the return shipment
will be the responsibility of the customer. Freight costs for the return
will be the responsibility of the customer unless otherwise approved.
Are GrillCraft Grilles easy to install?
Yes If you are mechanically inclined, all Grillcraft parts are packaged
with pictured installation instructions. Check out our website install
section for a step by step pictured installation procedure.
How do your Grille Kits attach to my vehicle?
Grillcraft Grille kits have mounting brackets welded to the grille frame
and also use a screw with a speed nut fastener.
Do I have to cut out my bumper or grille area to install the
grille?
No cutting is not required on 98% of vehicles with a few exceptions
the Toyota Trucks & SUV and GMC full size require cutting the center
grille are out in order to install the grille
Do all GrillCraft Products come with the hardware
I need for installation?
Yes. We supply all of the necessary hardware to install the grille along
with step-by-step instructions on how to install each part.
If I didn’t get or I am missing instructions
or hardware, where can I get them?
If you need a copy of the instructions they can be printed off our web
site www.grillcraft.com under Installs. If you are missing the hardware
simply contact our customer service department and they will get you
a kit shipped as quickly as you need it.
I have a body kit will the GrillCraft Grille fit my body kit?
No, GrillCraft Grilles are designed for factory original bumpers.
Does GrillCraft sell universal grille mesh material?
Yes, we now have universal grille material available.
